Terms of Service & Privacy Policy

Last updated: April 2026

Terms of Service

1. About Us

Fly High, Fly Smart is an independent travel advisory service operated by Sheetal ("we", "us", "our"). This website provides information about our travel advisory services and the opportunity to join our network as an independent travel agent. By accessing and using this website you accept and agree to be bound by these terms. If you do not agree with any part of these terms you should not use the website.

2. Use of This Website

This website is provided for informational purposes and to allow you to enquire about our services. You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the site. You must not:

  • Use the site in any way that is unlawful, fraudulent or harmful
  • Transmit any material that is defamatory, offensive or otherwise objectionable
  • Attempt to gain unauthorised access to the site, the server on which the site is hosted or any connected systems or databases
  • Use automated tools, bots or scrapers to extract data from the site without our prior written consent
  • Introduce viruses, trojans, worms or other malicious software to the site

3. Enquiries and Contact Forms

When you submit an enquiry through our contact form you are expressing an interest in learning more about becoming an independent travel agent or using our travel advisory services. Submitting a form does not create a binding contract or obligation on either party. We will use the information you provide to respond to your enquiry and may follow up with relevant information about our services. We aim to respond to all enquiries within a reasonable timeframe but do not guarantee specific response times.

4. Travel Agent Opportunity

Information presented on this website about earning potential, commissions and benefits is provided for general illustrative guidance only. Individual results will vary depending on personal effort, time commitment, experience, market conditions and other factors outside of our control. No figures, examples or testimonials on this website constitute a guarantee or promise of income. The information should not be interpreted as a guarantee that you will earn any specific amount.

Full terms and conditions relating to the travel agent opportunity, including applicable fees, commission structures, supplier relationships and cancellation policies, will be provided in detail during the onboarding process prior to any commitment on your part.

5. Testimonials and Success Stories

Testimonials and success stories featured on this website reflect the individual experiences of those who have used our services or joined our network. These experiences are not necessarily representative of all participants and should not be considered as a guarantee of similar results. Individual outcomes depend on many factors including personal dedication, skills and market conditions.

6. Intellectual Property

All content on this website including but not limited to text, images, photographs, logos, graphics, videos, page layout and design is the property of Fly High, Fly Smart or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from or publicly display any content from this website without our prior written permission. You may print or download pages for your own personal non-commercial use provided you do not alter any content or remove any copyright notices.

7. Third-Party Links and Suppliers

This website may contain links to third-party websites or make reference to third-party travel suppliers, booking platforms and service providers. These links are provided for convenience only. We have no control over and accept no responsibility for the content, accuracy, privacy practices or availability of any third-party websites. Any bookings made through our recommended travel suppliers are subject to the respective supplier's own terms, conditions and cancellation policies.

8. Limitation of Liability

While we make every reasonable effort to ensure the information on this website is accurate and up to date, we make no warranties or representations, express or implied, about the completeness, accuracy, reliability, suitability or availability of any content on this website. Your use of the website and reliance on any information provided is entirely at your own risk.

To the fullest extent permitted by applicable law, Fly High, Fly Smart and its operators shall not be liable for any direct, indirect, incidental, consequential, special or exemplary damages arising from or in connection with your use of or inability to use this website, including but not limited to loss of revenue, profits, data or business opportunities.

9. Indemnification

You agree to indemnify, defend and hold harmless Fly High, Fly Smart and its operators from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from your use of this website or your breach of these terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

Privacy Policy

1. Introduction

Fly High, Fly Smart ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we store and protect it and what rights you have in relation to your data. This policy applies to all information collected through our website and any related communications.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website. This includes:

  • Contact form data: Your name, email address and mobile phone number as entered into our contact form
  • Message content: Any additional information you choose to include in the message field
  • Email communications: Your email address when you subscribe to our newsletter or agree to receive marketing communications

We also automatically collect certain technical information when you visit our website:

  • Device and browser information: Browser type and version, operating system, screen resolution and device type
  • Usage data: Pages visited, time spent on pages, referring website addresses and navigation paths through the site
  • Network information: Your IP address and approximate geographic location derived from it

3. How We Use Your Information

We use the information we collect for the following specific purposes:

  • To respond to your enquiry and provide you with information about our travel advisory services and the travel agent opportunity
  • To follow up with you regarding your expressed interest via email, phone or messaging platforms
  • To send you newsletter updates if you have opted in to receive them
  • To improve, maintain and optimise our website and the user experience
  • To monitor and analyse website traffic patterns and usage trends
  • To detect, prevent and address technical issues or security threats
  • To comply with applicable legal obligations

Marketing communications and unsubscribe: If you have opted to receive marketing communications or newsletter updates, every email we send will include a clear and easy method to unsubscribe or opt out. You may also request to unsubscribe by contacting us at privacy@flyhighflysmart.com. We will process your unsubscribe request within 10 business days and will not send you further marketing communications.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: When you submit the contact form or subscribe to our newsletter you consent to us processing your data for the stated purposes. You may withdraw consent at any time.
  • Legitimate interests: We may process your data where it is necessary for our legitimate business interests such as improving our website and services, provided these interests are not overridden by your rights and freedoms.
  • Legal obligation: We may process your data where it is necessary to comply with a legal requirement.

5. How We Store and Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, destruction or accidental loss. These measures include secure server hosting, encrypted data transmission (SSL/TLS) and restricted access controls. However, no method of electronic storage or transmission over the internet is completely secure and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, rent, lease or trade your personal information to any third party. We may share your information only in the following limited circumstances:

  • Host travel agency: We may share your contact details with our host travel agency solely for the purpose of processing your enquiry, facilitating your onboarding as a travel advisor or providing travel booking services
  • Service providers: We may share data with trusted third-party providers who assist us with website hosting, email delivery and analytics, and who are contractually bound to keep your information confidential and use it only for the services they provide to us
  • Legal requirements: We may disclose your information if required to do so by law, regulation, court order or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your visit.

We currently use the following types of cookies:

  • Essential cookies: Required for the basic functionality of the website such as page navigation and secure access. These cannot be disabled without affecting core site functionality.
  • Optional analytics cookies: We use Microsoft Clarity, an optional analytics and session replay tool, to understand how visitors interact with the website and improve user experience. This is non-essential and requires your explicit consent before loading. Clarity collects anonymised usage data including pages visited, scroll depth, click behaviour and anonymised session recordings. No personally identifiable information is collected through Clarity.
  • Preference cookies: Allow the website to remember choices you make to provide a more personalised experience

Managing your cookie preferences: When you first visit our website, a consent banner will appear allowing you to accept or reject optional analytics cookies. You can change your preferences at any time by clicking "Manage cookies" in the website footer or by contacting us at privacy@flyhighflysmart.com. You can also manage cookies through your browser settings; most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality and appearance of the website.

8. Your Rights

Under applicable data protection legislation you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may request that we correct any inaccurate or incomplete information
  • Right to erasure: You may request that we delete your personal data where there is no compelling reason for us to continue processing it
  • Right to restrict processing: You may request that we limit how we use your data in certain circumstances
  • Right to data portability: You may request to receive your personal data in a structured, commonly used and machine-readable format
  • Right to object: You may object to the processing of your personal data where we are relying on legitimate interests
  • Right to withdraw consent: Where we process your data based on consent you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights please contact us by email at privacy@flyhighflysmart.com or using the form on our contact page. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to provide our services, or as required by applicable law. Contact form submissions and associated data are retained for up to 24 months from the date of your last interaction with us unless you request earlier deletion. If you request deletion of your data, we will do so promptly and confirm the deletion to you, unless we are legally required to retain certain information.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child we will take steps to delete that information as soon as possible.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence where our service providers are located. Where such transfers occur we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

Contact

If you have any questions, concerns or requests relating to these terms or our privacy practices, or if you wish to exercise any of your data protection rights, please contact us at privacy@flyhighflysmart.com or via our contact form.